Shipping policy
Thank you for shopping with Evil Eye Gallery. This Shipping Policy applies to purchases made directly through www.evileyegallery.com.
This policy describes our standard shipping and delivery procedures. Nothing in this policy excludes, restricts or replaces any consumer right that cannot be waived under applicable law.
Order Processing
Orders are normally processed within 2–5 business days after we receive payment and all information reasonably required to fulfill the order.
Processing may begin immediately after an order is placed. The stated processing period is not a waiting period during which an order is guaranteed to remain changeable or cancelable.
Customized, personalized, made-to-order, preorder or unusually large orders may require additional processing time. Where a different processing period applies, it may be disclosed on the relevant product page, during checkout or in a written communication from us.
Order Changes and Cancellations
If you need to modify or cancel an order, you must contact us within 24 hours after placing the order. Please include your order number and the requested change.
Submitting a request within 24 hours does not guarantee that the order can be modified or canceled. Fulfillment may begin immediately, and we will make reasonable efforts to accommodate the request only if processing and fulfillment can still be stopped.
A modification or cancellation takes effect only after you receive written confirmation from us. An automated acknowledgment confirming receipt of your message does not mean that the requested change or cancellation has been completed.
If fulfillment can no longer be stopped, including after the order has been transferred to a fulfillment provider or shipping carrier, the order cannot be canceled under our standard store policy. An eligible item may still be returned after delivery in accordance with our Refund Policy.
Shipping-address changes cannot be guaranteed after an order is placed. Where an address cannot be changed safely, we may require the original order to be canceled, if cancellation is still possible, and a new order to be placed using the correct address.
Shipping Destinations and Charges
We ship to many domestic and international destinations. Available destinations, shipping methods and charges are determined by the products in your order, the delivery address and the services available during checkout.
Eligible orders shipped to an address within the United States qualify for free standard shipping when the qualifying merchandise subtotal shown at checkout is at least $30. Final shipping eligibility, available services and charges will be displayed during checkout before payment.
If we determine that we cannot ship an order to the supplied address, we will contact you. Where fulfillment is not reasonably possible, we may cancel the affected item or order and refund the applicable amount paid, subject to applicable law.
Fulfillment Locations and Split Shipments
Depending on product availability, destination and fulfillment requirements, an order may be shipped from our warehouse or fulfillment location in the United States or China. Customers generally cannot select the fulfillment location unless an option is expressly offered during checkout.
Items in the same order may be shipped separately. Separate packages may have different dispatch dates, delivery estimates and tracking numbers.
Before reporting an item as missing, please review all shipping confirmation emails and available tracking numbers to determine whether another package is still in transit.
Estimated Transit Times
Transit times vary by destination, fulfillment location, shipping service and carrier conditions. The following periods are estimates:
- United States, shipped from the United States: 3–12 business days
- United States, shipped from China: 7–21 business days
- Canada and Europe: 10–20 business days
- Australia and New Zealand: 10–30 business days
- Central and South America: 15–30 business days
- Asia: 10–20 business days
- Africa: 15–45 business days
Estimated transit time begins after the order has been processed and dispatched. It does not include the separately stated processing period.
Business days generally exclude Saturdays, Sundays and public holidays. Carrier calendars and local holidays may vary by destination.
Delivery estimates are not guaranteed delivery dates unless we expressly confirm otherwise in writing. Carrier disruptions, customs procedures, severe weather, local service interruptions, peak-season demand and other circumstances outside our reasonable control may affect delivery. Any mandatory delivery deadline or consumer right provided by applicable law will continue to apply.
Delays Before Dispatch
If we learn that we cannot dispatch an order within a timeframe we expressly promised, we will provide any delay notice and customer options required by applicable law.
Depending on the circumstances and applicable law, these options may include accepting a revised dispatch date or canceling the affected unshipped item or order for a refund.
If we determine that an order cannot be fulfilled, we may cancel the affected item or order and issue the applicable refund. We will notify you using the contact information provided with the order.
Orders Not Delivered Within 45 Business Days
If an order has not been delivered within 45 business days after dispatch, excluding the separately stated processing period, please contact us
Exceeding 45 business days triggers an investigation. It does not, by itself, establish that a shipment has been lost or automatically qualify the order for a refund or reshipment.
You must provide reasonable cooperation and any information or documentation needed to investigate the shipment with the carrier or fulfillment provider.
If the investigation confirms that the shipment was lost, we will contact you to discuss the available options. Depending on the circumstances and product availability, these options may include reshipment or a refund.
We will consider your preferred resolution and work with you in good faith. The final outcome will depend on the investigation results, available evidence, product availability, practical feasibility and any remedy required by applicable law.
Tracking Information
When tracking is available, we will send the tracking information by email after the applicable package has been dispatched.
Some shipping services or destinations may provide limited tracking, delayed tracking updates or no end-to-end tracking. A temporary lack of tracking updates does not necessarily mean that a package has been lost.
Tracking information is supplied by the shipping carrier. Please allow reasonable time for the first carrier scan and subsequent tracking events to appear.
If tracking remains unchanged for an extended period or the applicable estimated delivery period has passed, please contact us
Orders Marked as Delivered
If carrier tracking records a package as delivered but you cannot locate it, you must first make reasonable efforts to find the package.
These efforts may include:
- Confirming that the shipping address on the order is correct;
- Checking entrances, mailboxes and other safe delivery locations;
- Checking with household members, neighbors, reception staff or building management; and
- Contacting the shipping carrier or local delivery office.
If the package remains missing, please contact us promptly with your order number and tracking information. You must cooperate with any reasonable carrier investigation and provide any declaration, identification or documentation required to investigate the delivery.
A carrier status showing successful delivery does not automatically qualify an order for a refund or reshipment. If the investigation indicates that the package was lost or misdelivered, we will contact you to discuss the reasonably available options.
The final outcome will depend on the tracking records, investigation results, supplied address, available evidence, product availability and applicable law.
Incorrect Addresses, Refused Deliveries and Unclaimed Packages
Customers are responsible for providing a complete and accurate delivery address and for making reasonable arrangements to receive or collect the package.
If an order is returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the package, inability of the carrier to access the delivery location or unpaid import charges, we will review the order after the returned goods are received at an authorized facility.
Where permitted by applicable law, any refund may be reduced by the actual outbound shipping cost, return shipping cost, carrier fee, customs charge and other non-refundable costs caused by the unsuccessful delivery. This may include the actual outbound shipping cost of an order that originally qualified for free shipping.
If reshipment is available, we will contact you to confirm whether you want the order sent again. You may be required to pay all new shipping charges before the order is reshipped.
This section does not apply where the unsuccessful delivery resulted from an incorrect shipment, confirmed carrier loss or another error attributable to us.
Customs Duties and Taxes
International orders may be subject to import duties, taxes, brokerage fees, customs charges or other amounts imposed by the destination country.
Unless these amounts were collected during checkout or applicable law requires otherwise, they are the responsibility of the recipient. Amounts paid directly to customs authorities, government agencies, brokers or delivery carriers are not collected by Evil Eye Gallery and generally cannot be refunded by us.
Customs inspections and clearance procedures may delay delivery. Customers are responsible for providing information reasonably required by the carrier or customs authority to complete clearance.
Refusing or failing to collect a shipment because of customs charges does not automatically qualify the order for a full refund. The provisions above concerning refused and unclaimed packages will apply, subject to applicable law.
Damaged, Incorrect or Missing Items
Please inspect each package promptly after delivery.
To be reviewed under our standard store policy, visible transit damage, an incorrect item or missing contents must be reported within 7 calendar days beginning on the date the shipping carrier records the applicable package as delivered.
Claims submitted after this period will not be accepted under our standard store policy. This reporting period does not restrict any right or longer claim period that cannot lawfully be excluded.
Please retain the item, external packaging, internal packaging, shipping label and any damaged components. We may request photographs, tracking information or other reasonable evidence needed to review the claim.
Do not return, discard, destroy or donate an item unless we authorize you to do so in writing. Complete eligibility, evidence and resolution terms are provided in our Refund Policy.
Contact Us
For shipping, tracking or delivery questions, contact us through our Contact page or email support@evileyegallery.com.
Please include your order number, delivery address and any available tracking information. Sending a message does not by itself establish that a shipment has been lost or that a refund, cancellation or reshipment has been approved.
Statutory Consumer Rights
This policy describes our standard store procedures and does not exclude, restrict or replace any mandatory consumer right applicable to your purchase.
If applicable law provides a different delivery deadline, cancellation right, remedy or other protection that cannot be waived by agreement, that legal requirement will take precedence over any conflicting provision of this policy.