Refund policy

Your satisfaction remains our #1 priority. Shopping with confidence is what we aim to provide.

Order Cancellation

All orders can be canceled until they are shipped. Should you wish to modify or cancel after payment, contact us within 12 hours. Post-shipping, order cancellation is not possible.

Order Refunds

Our delivery might take a few weeks, but rest assured the products are of premium quality and will provide you with protection and good luck for years to come.

Returning Items

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Always contact us before considering a return. If your request is approved, we'll instruct on the method: shipping back at your own cost(All return shipping costs will be borne by the customer, and potentially to our warehouse in China), dispose of the item, or donate it. Unauthorized returns will not be accepted.

  • Fault on Our Side: Not delivered within 45 business days, receipt of a defective or wrong product, or discrepancies with the description will get a 100% refund.
  • Issues from Customer's Side: For personal preference or quality dissatisfaction, a restocking fee of 25% applies.
  • Non-returnable Items: We do not accept returns for discounted items, gift cards, or customized products.
  • EU 14-day Cooling-off Period: For EU shipments, you have 14 days to return without justification. The item must be in its original condition, unused, with tags, and in original packaging. A receipt or proof of purchase is required, and return shipping will be at your expense.

Processing Refunds

Upon receiving and inspecting your return, we'll notify you about its status. If approved, expect your refund within 5 business days to your original payment method. Banks or credit card companies might need additional processing time. If there's a delay beyond 10 business days post-approval, contact us at support@evileyegallery.com.

Special Note

Though we strive for excellence, damages during transit might occur. Should this happen, notify us with product photos for assessment.

Exceptions

Refunds are not applicable if issues arise due to your errors, such as incorrect shipping addresses, or unforeseen external factors, like customs holds or natural disasters.

Delivery to Doorstep

Ensure an available recipient for package receipt. Non-collection could result in varying post office processes based on your location.

To Refund an Order

  1. Reach out via our Contact Us page or Email at support@evileyegallery.com.
  2. Include in your email: Order number, Proof of purchase, and evidence of the product's fault.
  3. Following review and if valid, expect your refund within 3-5 business days.

We urge our customers to provide an address where the package can be securely delivered. Thank you for your understanding.